How do I use iFoneline ?
To access the iFoneline service, you must use the iFoneline Call Router at home or office.
How
does it work ?
When a call is made, iFoneline Call Router is set up to route the call from your phone via iFoneline’s managed
VoIP network and terminate the call at the called destination.
What is required to hook up iFoneline Call Router ?
Other
than a landline and plain old phone, you need no other device or equipment to hook up with iFoneline Call Router. Instruction on how
to connect is presented on this website and in the manual that comes with the box.
Will all my calls be on the iFoneline’s VoIP
network?
Only calls to Australian mobiles, long distance (STD) and international phone calls will be routed through iFoneline’s
network. All local calls and calls to special service numbers like Emergency 000, 1300/1800/1900/13 will continue to go through
your fixed line telephone company (Telstar, Optus….)
Should I cancel my local and long-distance service with my current telephone
company ?
iFoneline Call Router works if you retain your fixed line with the current phone company. However, it is up to you to remove the long distance and international call connection from the current provider, or keep your existing service as a back up.
Will iFoneline Call Router affects my incoming calls ?
No. iFoneline Call Router will not affect incoming calls to your current phone service.
Can I still use my ADSL internet connection with iFoneline Call Router ?
Of course. iFoneline Call Router has neither direct connection nor interference with your ADSL internet connection. All you need to do is make sure that a ADSL filter is placed between the iFoneline Call Router and the wall socket, just like you are using the ADSL filter between your phone and ADSL connection.
How do I dial the called number with iFoneline Call Router ?
You dial the called number as you would normally do. It’s
that simple. However, with the current telephone numbering plan, calls (without iFoneline Call Router) to a number that
is 50km from your place within your city would incur STD charge by your telephone company. With iFoneline Call Router when
you call such number, dial the area code before the number so that the call can be routed through lower cost iFoneline's network.
Say if you're in Bankstown and want to call Dubbo, dial 02 then the number. Or if you're in Melton and want to call Dandenong,
dial 03 then the number.
Do I have to pay monthly fee ?
You pay-as-you-go. No contract, no monthly fee. Top up credit into your account whenever you need.
How can I top up call credits ?
Once you have run out of credit, you can call us on 1300 472 008 to top up your account.
Alternatively, you can log into your account by clicking My Account link on http://www.ifoneline.com.au
When call is routed through iFoneline’s network, you will hear your current account balance prior to the call being connected. You will not hear that message if you make local calls or calls to other special service numbers, or if the iFoneline Call Router or iFoneline's network is not working properly.
Are there any other fees outside the
normal taxes and usage fees for calls made via iFoneline's network ?
No other fee or charges. No connection or disconnection fee. No periodical surcharge, no incremental charge…….In short, no other charges whatsoever. However, you may be charged for a local call by your telephone provider to access iFoneline network. Still, 50% savings on flagfall or connection fee charged by your telephone provider when making calls to mobiles or long distance calls via their network.
All your payments and invoices are available online. Once you log into your account you can print or download the invoice.
Can
I access to my calls record ?
Yes, you can log into your account to check details of your calls and charges
How are the
calls charged ?
Calls to Australian mobiles and STD calls are
charged on per 30 seconds basis and international calls are charged on per-minute basis. Click here to see full international
call rates.
Can I stop using iFoneline at any time ?
There are no contracts. iFoneline Call Router is at your disposal.
You top up your credit and use it as you go.
Does iFoneline Call Router work for fax as well as voice calls ?
Yes,
connect iFoneline Call Router to a fax machine you can send long distance (STD) or international fax.
Do I need iFoneline Call
Router for every phone in the house/office ?
iFoneline Call Router is required for every phone that needs access to the iFoneline’s network.
A single iFoneline Call Router attached to a cordless phone base station with multiple cordless phones will work fine. Otherwise,
phones without a iFoneline Call Router will not be able to access the iFoneline's long distance (STD) and international call
service.
Will iFoneline Call Router work with any handset ?
Any standard push-button telephone or fax. iFoneline Call Router
also works with multi-lines handset or even PBX, however, iFoneline Call Router is required for each line.